Terms of Service

Website builds and care plans use the published package and tier prices on this site. Work beyond those defined scopes is quoted as a named addition. Scope, deliverables, timeline, and price are agreed in writing (a proposal or statement of work) before any paid work begins. Nothing on this site or on a free consultation call is a binding offer until that scope is confirmed.

Website builds are billed as a flat, one-time fee; hosting (if you host with us) is billed separately as an ongoing monthly charge. Care plans, if you host with us, are billed monthly. Final payment for a scoped project is due when the agreed scope of work is complete.

You own the website we build for you — full source code and files, transferable to any developer or host, with no ongoing obligation to us. The only restriction: that code may not be resold as a standalone product to other clients. Pre-existing tools, templates, or internal frameworks we use to build it remain ours.

Without a care plan, you get two weeks after launch to request revisions within the original scope. Care includes up to 30 minutes of content edits each month. Growth and Authority include up to 2 hours each month. Work beyond those allowances is scoped and billed separately.

AI search optimization and SEO are ongoing, compounding processes delivered through Growth and Authority care plans — we don't guarantee specific rankings, traffic, or revenue outcomes, and typical results take 3–6 months to show. We don't take on recovery of sites already penalized by Google.

Care plans on a 12-month term carry a $300 early-termination fee if cancelled before the term completes. Month-to-month care plans can be cancelled anytime with written notice and no fee. At the end of a 12-month term, you can re-sign for another year or roll to month-to-month at the higher rate — there's no automatic renewal into a new fixed term.

Phase 4's total liability for any engagement is limited to the fees paid for that specific engagement. We are not liable for indirect, incidental, or consequential damages, including lost profits or lost data, to the fullest extent permitted by law.

These terms are governed by the laws of the State of Ohio, without regard to conflict-of-law principles.

We may update these Terms of Service from time to time. When we do, we'll revise the “Last updated” date above. For an active engagement, the terms in your signed proposal control over any later change to this page.

Questions about these terms:

• Seth@phase4consulting.com
• (614) 696-0327